SugarHouse Sportsbook Review


Many sports fans are already familiar with SugarHouse, a trusted betting brand that operates several land-based casinos across the United States. The brand expanded its product line with an online sportsbook that received authorization from the state of New Jersey to accept sports bets, operating in partnership with Atlantic City’s Golden Nugget Casino.
In May 2019, SugarHouse became the first online operator to enter Pennsylvania’s sports betting market. The sportsbook is powered by Stockholm-listed B2B sports betting provider Kambi, offering bettors legal sports wagering on desktop and mobile devices.
The SugarHouse sportsbook features thousands of markets covering some of the most popular leagues and sports in the United States. Here, you can bet on American football, basketball, boxing, tennis, hockey, golf, baseball, motorsports, and mixed martial arts. U.S. bettors who join the sportsbook can benefit from competitive odds, an intuitive betting interface, and a generous initial deposit bonus with a low rollover requirement that can boost their bankroll.
Summary of SugarHouse Betting Site
| SugarHouse Sportsbook in Brief | |
|---|---|
| Launch Date | 2018 |
| Trustpilot Reviews | 0 |
| Trustpilot Rating | N/A |
| Sports on Offer | Football, Boxing, UFC, Basketball, and 21 others ports |
| Minimum Deposit | $10 |
| Minimum Withdrawal | $10 |
| Withdrawal Time | •Venmo, PayPal: 30 minutes; •Online Banking: 2 to 5 days; •Play+ Card: Immediate |
| Payment Methods | |
| Licenses | Pennsylvania Gaming Control Board (110298) |
| Sponsorships | Philadelphia Flyers |
Betting Markets
The sportsbook provides extensive coverage of sporting competitions and leagues that are popular in the U.S. The main navigation menu is positioned on the left side of the screen. There, you will find tabs for your previous betting history and the sportsbook’s most popular sports and competitions, including MLB, the College World Series, the NFL, the NBA, NASCAR, Copa America, and MLS.
The middle section of the layout displays individual games, starting with live and upcoming events. The tabs at the top allow you to view futures or all available markets for the sport you are browsing.
Click on the outcome you want to back, and the bet slip will appear in the lower-right corner of your screen. It automatically calculates the potential payout for the outcome you have selected based on the offered price and the size of your wager. You can also pin the bet slip to the screen so that your wagers are always visible.
At the bottom, a drop-down menu enables you to switch the format in which the odds are displayed. The SugarHouse sportsbook gives you a choice of American, fractional, and decimal formats.
The bright yellow button in the upper-left corner takes you to the live section, where you will find a variety of events that are currently underway. Here, you can bet as a game unfolds, with the odds changing in real time.
Upon closer inspection, bettors will notice a small number next to the name of each sport listed in the SugarHouse sportsbook’s navigation menu. This indicates the number of lines currently offered for that sport.
Soccer offers the greatest variety of markets and bet types. At the time of writing, there were as many as 10,500 options in the soccer tab. Some of the biggest international competitions covered include the Premier League, Bundesliga, La Liga, Serie A, Europa League, Copa America, Ligue 1, and the EFL Championship.
Soccer fans from Pennsylvania and New Jersey can try different bet types. When you click the drop-down menu, you will find wagers such as Both Teams to Score, Totals, Half Time, Total Goals First Half, Draw No Bet, and 3-Way Spread.
The next most diverse categories are American football and baseball. MLB fans can bet on the moneyline, the runline, and the total number of runs, while futures are also available. NFL fans can choose from the point spread, moneyline, and total number of points scored during a game. Events from the CFL and NCAAF are also well covered.
There is a decent range of motor racing markets. When you click the motorsports tab in the navigation menu, it expands to reveal options such as Formula 1, Grand Prix motorcycle racing, and NASCAR. Other sports available at SugarHouse include mixed martial arts (UFC/MMA), golf, tennis, and boxing. U.S. basketball fans can also bet on the NBA, NCAAB, and FIBA World Cup.
| SugarHouse Features | |
|---|---|
| Sports Coverage | Soccer, baseball, boxing, tennis, basketball, hockey, golf, football, UFC/MMA, table tennis, Australian Rules, cricket, cycling, darts, handball, specials, motorsports, Rugby League, Rugby Union, volleyball |
| Minimum Bet | Not specified |
| Supported Bet Types | Proposition bets, straight bets, full-time results, parlay builder, 3-way spread, moneyline, point spread, futures, and others |
| Early Cashout Option | Yes |
| Live Streaming | Yes |
| Live Statistics and Scores | Yes |
| In-play Betting | Yes |
| Available Odds Styles | Decimal, American, fractional |
| Bet Slip Features | Compact view, bet history, pin to the screen |
Bonuses and Promotions
You must also choose a screen name and password. You will be asked to submit a copy of an identification document so that the sportsbook can verify your age and identity. The operator also offers registered customers several limited-time bonus deals and access to the iRush Rewards loyalty program. Additionally, users can invite their friends to join SugarHouse. If your friends deposit at least $50, you will receive a scratch card that can award prizes.
100% Bonus Up to $250 on Initial Deposits
SugarHouse offers new bettors a welcome bonus consisting of a 100% match of up to $250 on their first deposit. To receive it, you must deposit at least $10 and opt in to the offer using the 250MATCH promo code. You can deposit more, but the bonus is capped at $250. First deposits exceeding this amount will not earn additional bonus credits.
One advantage of this welcome offer is that its terms are easy to meet. Bettors only need to wager their bonus amount once before requesting a withdrawal. The bonus funds are credited to eligible customers within 48 hours of the deposit.
Bettors can choose when to activate their bonuses and begin meeting the wagering requirements. However, it is recommended that they do so within 30 days; otherwise, the bonus will expire. You can use your bonus credits in the sportsbook, although wagering with them on live tables, slots, and video poker variants in the casino section is also allowed.
The iRush Rewards Loyalty Program
Bettors can earn additional rewards through the sportsbook’s loyalty program. SugarHouse runs a program called iRush Rewards, under which every real-money wager placed on the available sports betting markets earns loyalty points.
The program has ten regular tiers, while the eleventh, the Elite tier, is available by invitation only. You advance through the standard tiers by collecting more loyalty points. The points can be used to purchase various rewards in the SugarHouse Bonus Store.
The higher you climb on the loyalty ladder, the more exclusive bonuses you unlock in the store. You receive one point for every $10 you wager on single bets. The rewards increase when you take greater risks by building parlays with multiple selections. Parlays consisting of ten to twelve selections earn you one point for every dollar wagered.
You can track your current loyalty level by checking the progress bar, which displays your status and point total in real time. The points have a rolling period of 60 days. Once 30 days have passed, your point total will begin to decrease gradually. The deduction rate is 10 points per day, but if you continue wagering, the points you have lost will be restored.
The collected points are added to the Bonus Bank. Customers can redeem them for smaller bonuses or wait until they have earned enough to exchange them for larger rewards. Regardless of the size of the bonus you receive in exchange for your points, you must meet a rollover requirement of 1x the bonus value.
| Promotional Incentives at SugarHouse | ||||||
|---|---|---|---|---|---|---|
| Bonuses | Minimum Deposit Required | Rollover | Minimum Odds Required | Eligible Markets and Bets | Country Restrictions | Expires After |
| 100% Match Bonus of up to $250 | At least $10 with the 250MATCH coupon code | 1x | -200 | All sports and the casino | The welcome offer can be redeemed only by bettors who are physically located in New Jersey and are at least 21 years old | 30 days |
Banking
Another option is to make a deposit in person at a cashier cage. If you are in Philadelphia, you can do so by visiting the local SugarHouse Casino. Residents of Atlantic City can visit the cashier cage at the local Golden Nugget Casino.
To deposit in person, you must provide identification. The cashier may also request additional information, such as your online sportsbook screen name and the email address registered to your account. The deposit amount will be credited instantly to your online sports betting account.
Bettors can also visit a 7-Eleven retail store in New Jersey and make a deposit through the Pay with Cash system. This option enables you to transfer between $10 and $500 per transaction, while the monthly limit is $10,000.
Bettors looking to fund their accounts with credit or debit cards should keep in mind that their payments may be declined. Although SugarHouse is a fully authorized online betting site, some financial institutions in the U.S. continue to decline transactions related to online gambling.
If you encounter an issue with your card deposit, the best course of action is to contact your bank. You can also try depositing with another card if you have one. The betting site accepts PlayPlus cards as an alternative.
Online banking, Neteller, and PayPal are among the most convenient ways to add money to your SugarHouse balance. Online banking enables you to transfer funds instantly from your personal bank account without providing your sensitive financial information.
Bettors from New Jersey can collect their sports betting winnings at a cashier cage in Atlantic City’s Golden Nugget Casino. However, you should not visit the Golden Nugget immediately after submitting your request.
The sportsbook’s financial department needs time to review and approve your withdrawal. You will receive an email when your cash withdrawal request is approved. The email will contain a unique transaction number that you must provide at the physical cashier cage to collect your money.
Other withdrawal options at the SugarHouse sportsbook include SugarHouse prepaid cards, ACH e-checks, wire transfers, and checks sent by standard mail. You can cancel a cashout request as long as it is still pending approval. SugarHouse takes up to 72 hours to review and approve bettors’ withdrawal requests.
Processing times after approval depend on the withdrawal method. Funds are added to your PayPal e-wallet within approximately 30 minutes. Bettors who cash out to their PlayPlus cards receive their money immediately.
Those who use online banking or ACH e-checks must wait between 2 and 5 business days for the requested amount to appear in their checking accounts. Withdrawals by standard paper check are the slowest, taking between 10 and 14 business days.
Finally, remember that profits over $600 generated through sports betting and other forms of gambling are considered taxable income under federal law. If you win a significant amount, you should complete Form 1099. You can find it in your account dashboard under the Statements tab.
| Banking at SugarHouse | ||||
|---|---|---|---|---|
| Methods | Deposit Limits and Timeframes | Withdrawal Limits and Timeframes | Deposit and Withdrawal Fees | Bonus Restrictions |
| Mastercard | $10-Not capped; Instant | N/A | Free | Not specified |
| Visa | $10-Not capped; Instant | N/A | Free | Not specified |
| PayPal | $10-Not capped; Instant | $10-Not capped; Up to 24 hours | Free | Not specified |
| Online Banking | $10-Not capped; Instant | $10-Not capped; Up to 5 working days | Free | Not specified |
| Cash at Casino Cage | $10-Not capped; Instant | N/A | Free | Not specified |
| Pay with Cash | $10-Not capped; Instant | N/A | Free | Not specified |
| SugarHouse Pay+ Card | $10-Not capped; Instant | N/A | Free | Not specified |
| eCheck | $10-Not capped; Instant | $10-Not capped; Up to 5 working days | Free | Not specified |
Licensing and Restricted Jurisdictions
The Pennsylvania branch’s betting operations are licensed and overseen by the Pennsylvania Gaming Control Board (PGCB). SugarHouse was the first online sportsbook to begin operating legally within the borders of the Keystone State.
Customers in the Garden State can legally bet at the sportsbook under a license granted by the New Jersey Division of Gaming Enforcement. The online sportsbook partnered with the Golden Nugget Casino in Atlantic City for its license.
SugarHouse is a trusted brand with a strong history in the U.S. gambling market. The brand is native to the Keystone State. Its land-based casino officially opened to customers in September 2010 under a license from the PGCB.
The sportsbook is owned by Rush Street Gaming. The SugarHouse name reflects the history of its land-based casino, which was built on the former site of the Jack Frost sugar refinery, demolished in 1983, along the Delaware River.
To complete registration and begin placing real-money wagers at the online sportsbook, bettors must download and install a geolocation plug-in. The plug-in detects whether a prospective customer is located within the borders of New Jersey or Pennsylvania.
Customers in the Keystone State should keep in mind that they might be incorrectly blocked when close to the state border because the plug-in may place them in a neighboring state, such as Ohio, New York, Maryland, or West Virginia. In this case, they must move farther away from the Pennsylvania border, which can be inconvenient.
Additionally, if you use a proxy or VPN service on your device, be sure to turn it off. Otherwise, the sportsbook’s plug-in may fail to geolocate you accurately and prevent you from placing real-money wagers. Only individuals who are at least 21 years old can legally wager at SugarHouse.
| Player Protection and Security at SugarHouse | |
|---|---|
| Encryption | Yes |
| Custom Deposit Limits | Yes |
| Cooling-Off Period | Not specified |
| Self-Exclusion | Yes |
| Minimum Age Requirement | 21 |
Mobile Support
You can download the Android app directly from the sportsbook’s official website. The app is unavailable in the Play Store because of Google’s restrictions on gambling-related app content. Therefore, you must enable the installation of software from unknown sources, meaning sources outside the Play Store, when you initiate the download.
Since SugarHouse is a fully legitimate online betting operation, the app will request access to your location to ensure that you are physically within the borders of Pennsylvania or New Jersey. Bettors who own iPhones or iPads can download the app from the App Store. It operates efficiently on devices running iOS 9.0 or later. There are three language options: English, Spanish, and French.
The mobile apps enable you to switch seamlessly between the SugarHouse sports betting and casino sections. Mobile users can benefit from several helpful features, including the option to wager on in-play markets. Bettors have access to more than 5 million mobile betting options per year, with baseball, football, tennis, basketball, and hockey receiving the most coverage.
Bettors can place mobile wagers on point spreads, moneylines, and totals, while proposition bets and futures are also readily available. Users can also redeem bonuses on the go and participate in the iRush Rewards loyalty program.
| Mobile Support at SugarHouse | |
|---|---|
| Dedicated iOS App | Yes; Requires 9.0 or later |
| Dedicated Android App | Yes; 11.10M |
| Browser Compatibility | Safari, Mozilla Mini, Google Chrome, Opera, Explorer |
| Supported Languages | English, Spanish, and French |
| Supported Devices | Apple iPhone 12, Apple iPhone 11, Apple iPhone XS, Apple iPhone XR, Apple iPhone X, Apple iPhone 8, Apple iPhone 7, Apple iPad, Huawei Y5, Huawei Y6, Huawei Y7, Huawei nova, Huawei P10, Huawei P20, Huawei P30, Infinix S4, Infinix Smart 5, Infinix Smart 6, Infinix Hot 7, Infinix Hot 8, itel A16, itel A33, itel A56, Nokia 2.1, Nokia 2.2, Nokia C1, OPPO A3s, OPPO A5s, OPPO A1K, Safaricom NEON RAY, Samsung Galaxy A01, Samsung Galaxy A10, Samsung Galaxy A10s, Samsung Galaxy A11, Samsung Galaxy A20, Samsung Galaxy A21s, Samsung Galaxy A30, Samsung Galaxy A40, Samsung Galaxy A50, Samsung Galaxy A51, Samsung Galaxy A70, Samsung Galaxy A71, Samsung Galaxy Grand, Samsung Galaxy J5, Samsung Galaxy J7, Samsung Galaxy S7, Samsung Galaxy S8, Samsung Galaxy S9, Samsung Galaxy S10, Samsung Galaxy S20, Samsung Galaxy J2, Samsung Galaxy J4, Samsung Galaxy Note8, Samsung Galaxy Note9, Samsung Galaxy Note10+, Tecno Pop 2, Tecno Pop 3, Tecno Camon 11, Tecno Camon 12, Tecno Camon 13, Tecno Camon 14, Tecno Camon 15, Tecno F1, Tecno K7, Tecno Spark 2, Tecno Spark 3, Tecno Spark 4, Tecno Spark 5, Tecno Pouvoir 2, Tecno Pouvoir 3, Vodafone 100, Vodafone Smart Kicka 4, Xiaomi Redmi Note 7, Xiaomi Redmi Note 8, Xiaomi Redmi Note 9 |
Customer Support
If you still cannot find what you are looking for in the Help Center, you can contact the team through the player support chat. Make sure that you introduce yourself and choose the correct department (PA Casino, NJ Sportsbook, or PA Sportsbook).
This will save you time because you will not need to be transferred between departments. You can find the chat box in the lower-left corner of the page. Another option is to submit a query through the website’s contact form. The support team will respond by email. You can also call 855-752-9101. The support service operates daily from 9:30 a.m. to 2:00 a.m. local time.
| SugarHouse Sportsbook Contacts | |
|---|---|
| Contact Details | Live Chat: Yes; Email: support@playsugarhouse.com, PAsupport@playsugarhouse.com; Phone: 1(800)634-3928, 1-855-752-8181 |
| Social Media | |
Conclusion
One of the biggest advantages is that you are placing bets with an experienced gambling company authorized by local regulators to operate legally in both states. This offers customers additional protection against issues such as delayed or denied payments.
The sportsbook has a straightforward interface that helps you find your preferred markets and place a bet within seconds. The available bonuses also have low rollover requirements. The iRush Rewards program is another benefit, allowing customers to earn loyalty points on both desktop and mobile devices.
| SugarHouse Strong Points | SugarHouse Pitfalls |
|---|---|
| Broad range of markets and wager types | The help desk does not operate around the clock |
| Multiple bonus incentives and a loyalty program | Wagering on horse and greyhound racing is not supported |
| Dedicated apps for iOS and Android devices | Works with a limited range of payment methods |
| Fee-free deposits and withdrawals | The sportsbook operates only in New Jersey and Pennsylvania |
| Offers live betting and live streaming | The interface is somewhat overwhelming |